Frequently asked questions
Everything you want to know
BOOKINGS
How do I book a flight?
Fill in our online booking form or contact us directly. Our team confirms the flight within 24 hours and sends you all the practical details.
What is the minimum booking time?
We recommend booking at least 48 hours in advance. For urgent flights, contact us directly, we do our best to accommodate last-minute requests.
Can I get a refund if I cancel my flight?
Flights cancelled by the client are not refundable.
Cancellation more than 72 hours before the flight: you will receive a credit for the amount paid, valid for a future flight.
Cancellation less than 72 hours before the flight: no refund or credit can be issued.
Do you accept card payments?
We accept Visa, Mastercard, and Amex, as well as cash and payment links.
The flight
How many passengers can the helicopter carry?
Our helicopters accommodate up to 6 passengers depending on the model. Specify the number of passengers when booking.
What is the baggage allowance?
Cargo space is limited, so baggage allowance depends on how many passengers are flying — the fewer the passengers, the more bags we can take on board. Please provide your exact baggage details when booking so we can confirm.
Do flights operate in all weather?
Our pilots make all safety decisions regarding flight conditions. In case of bad weather, the flight may be postponed or cancelled at no charge.
Can we travel with a baby?
Yes, babies under 2 travel on an adult's lap free of charge. Please indicate the presence of a baby when booking so we can prepare accordingly.
Is there a weight limit per passenger?
There is no individual weight limit and no extra charge. However, our helicopter has a maximum total passenger weight for safety and balance reasons. If any passenger weighs over 100 kg, please let us know when booking so we can plan the flight accordingly.
Practical
Where is boarding in Saint-Martin?
Boarding takes place from the helicopter terminal at Princess Juliana Airport (SXM) or from Grand Case Airport (SFG). Our team welcomes you on site.
Can we bring a pet?
Small pets may be accepted under certain conditions. This must be indicated when booking.
Are flights available on weekends and public holidays?
Yes, our service is available 7 days a week, including weekends and public holidays, subject to availability.

